Warranty Policy

At Pacific Powertrain, we stand behind the quality of our used JDM engines and transmissions. We provide a limited 30 to 90-day warranty (as specified on your original invoice and product page) to give you peace of mind with your purchase of our JDM Engines and Transmissions.

1. Business Information

For questions about this warranty, contact us:

  • Business Name: Pacific Powertrain
  • Email: info@pacificpowertrain.com
  • Phone: +1 562-265-8841 — Mon–Fri, 9am–5pm PT
  • Address: 1204 N Gaffey St, San Pedro, CA 90731

We aim to respond to warranty inquiries within 1 business day.

2. Product Condition Disclosure

  • All items sold by Pacific Powertrain are USED, pulled from vehicles in Japan. They are not new, not remanufactured, and not rebuilt.
  • Mileage estimates (40,000–80,000 miles for JDM pulls) are estimates based on donor history and typical Japanese driving patterns and are not guaranteed unless a specific verified mileage is listed in writing on your invoice.
  • Photos may show a representative engine of the same model. Cosmetic differences, surface rust, dust, or storage marks are normal for used JDM items and are not defects.
  • External accessories — such as manifolds, turbos, ECUs, wiring harnesses, sensors, pulleys, mounts, and AC/PS pumps — may or may not be included. Only the items listed on your invoice are included in the sale. Your installer must swap over necessary external components from your original engine/transmission.

3. Warranty Plans & Duration

    • Engines (High-Performance/Turbocharged): Covered by a 30-Day Limited Warranty starting from the date of delivery.
    • Engines (Standard/Non-Turbo): Covered by a 90-Day Limited Warranty starting from the date of delivery.
    • Transmissions: Covered by a 30-90 Day Limited Warranty starting from the date of delivery.

Warranty start date: The warranty begins on the date the carrier marks the item as delivered (tracking confirmation), not the installation date. If delivery is delayed or you plan to store the item, notify us in writing before delivery — storage beyond 14 days without written approval may void coverage.
 

Warranty coverage is non-transferable and applies only to the original purchaser named on the invoice.

4. What Is Covered

Subject to the conditions in Section 6, this warranty covers failure due to a pre-existing internal defect under normal use:

Engines: cylinder block, crankshaft, pistons, connecting rods, cylinder head(s), camshaft(s), valves, valve train, oil pump (internal failure only).

Transmissions (Automatic / Manual): internal hard parts including torque converter (internal failure only), planetary gears, shafts, drums, valve body (internal failure only), synchronizers, internal bearings and gears.

If a covered defect is confirmed during the warranty period, our sole obligation is, at our option, to:

  1. Supply a replacement engine/transmission of the same type (subject to availability), or
  2. Supply replacement internal parts, or
  3. Issue a partial credit or refund for the defective item if a replacement is not available.

5. What Is NOT Covered / Exclusions

This is a parts-only limited warranty. The following are expressly excluded:

  • Labor, installation, removal, diagnostics, towing, rental cars, fluids, gaskets, seals, filters, belts, hoses, or shop supplies under any circumstance.
  • External / bolt-on accessories and electronics: turbochargers, superchargers, intake/exhaust manifolds, ECU/TCU, wiring, sensors, injectors, coils, distributors, starters, alternators, water pumps, timing components, clutches, flywheels, mounts.
  • Damage caused by overheating, low oil / low coolant, oil starvation, detonation, improper fluids, incorrect installation, failure to replace timing belt/water pump/seals, failure to flush cooling system, or failure to service transmission with correct ATF/CVT fluid and filter.
  • Modifications, racing, drifting, off-road use, commercial use, overloading, nitrous/turbo upgrades, ECU tuning, or use in a vehicle other than the one specified at purchase.
  • Normal wear, carbon buildup, oil consumption within manufacturer tolerance, cosmetic condition, surface rust, or minor oil seepage that does not affect operation.
  • Damage in transit after delivery is signed for as undamaged, improper storage, or damage caused by the installer or third-party carrier.
  • Any engine or transmission that has been disassembled, machined, or had internal parts replaced without our prior written authorization.
  • Overheating-related head gasket / warped head claims where cooling system service cannot be documented.

6. Conditions to Keep Your Warranty Valid (Required)

Failure to meet any of the following voids the warranty:

  1. Licensed professional installation: Installation must be performed by a licensed repair facility. DIY / home installation voids coverage. Provide the shop’s name, invoice, and license number on request.
  2. Mandatory replacement before install: New timing belt/timing chain kit, water pump, thermostat, spark plugs, oil/filter, coolant, front/rear main seals and valve cover gaskets (engines); new filter and manufacturer-specified fluid plus cooler flush (transmissions).
  3. Documented service: Keep receipts for all fluids, parts, and labor. Compression/leak-down test results at install may be requested for engine claims.
  4. Correct application: Item must be installed in the year/make/model it was sold for. Swaps or conversions require prior written approval.
  5. Timely notice: Notify us by email/phone before removing or disassembling the item, within 48 hours of discovering the issue and within the warranty period. Do not authorize teardown without our written approval — unauthorized teardown voids coverage.
  6. Retain all parts: Keep the defective item and all original parts available for inspection or return at our request.

7. How to File a Warranty Claim

  1. Contact us immediately at info@pacificpowertrain.com / +1 562-265-8841 with your order/invoice number, VIN of the vehicle it was installed in, mileage at install and at failure, and a description of the issue.
  2. Provide documentation: installer invoice, receipts for required new parts/fluids, compression test or diagnostic report from the licensed shop, and clear photos/video of the issue.
  3. Inspection & authorization: We will review and may require inspection by a third-party shop or return of the item/parts at our direction. Do not ship anything back without a written Return Authorization (RA).
  4. Resolution: If approved, we will arrange replacement or parts per Section 4. Replacement ships after we receive the defective unit back, or with a refundable core deposit for advance shipment when offered.

Freight for warranty returns/replacements is shared as follows unless otherwise agreed in writing: customer pays return freight to us; we pay freight for the approved replacement to the original delivery address in the contiguous U.S. Freight to HI, AK plus liftgate/residential fees, are the customer’s responsibility.

8. Contact Us

If you have any questions or concerns regarding our warranty policy, please feel free to contact us:

  • Email: info@pacificpowertrain.com
  • Phone:+1 562-265-8841

Thank you for choosing Pacific Powertrain for your powertrain needs. We are dedicated to providing you with a reliable and efficient shipping experience!